Shipping Policy

Shipping Coverage

my store currently ships orders to eligible addresses within the United States. Shipping availability may vary depending on the product, destination, and applicable carrier requirements.

Certain paints, coatings, aerosols, and spray products may be subject to transportation restrictions. If a product cannot be shipped through the selected service to a particular destination, we will contact the customer with available options.

Order Processing

Orders are generally processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, and the nature of the products purchased.

Orders are not considered shipped until they have been handed over to the applicable carrier.

Shipping Methods

Available shipping methods and applicable charges are displayed during checkout. Delivery estimates shown at checkout are provided for general guidance and may vary because of carrier operations, weather, destination conditions, or other circumstances outside our control.

Shipping Charges

Shipping costs, when applicable, are calculated and displayed during checkout before the order is completed.

Any promotional free-shipping offer will be subject to the terms displayed on the website at the time of purchase.

Tracking Information

When tracking is available, a shipping confirmation with the applicable tracking information will be sent to the email address provided with the order.

Tracking information may take some time to become active after the carrier receives and scans the package.

Delivery Delays

Carrier delays may occur because of severe weather, holidays, transportation disruptions, incorrect or incomplete addresses, regional restrictions, or other circumstances beyond our reasonable control.

If tracking shows that a shipment is delayed, customers should first review the latest carrier information. If the shipment remains unresolved, please contact us for assistance.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet shipped, contact us as soon as possible if an address correction is needed. We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered fulfillment.

Additional shipping costs may apply when an address change or reshipment is requested.

Lost, Damaged, or Missing Packages

If your package arrives damaged, please retain the shipping packaging and product and contact us with your order information and photographs of the damage.

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier where appropriate. You may also contact us so we can help review the shipment information.

Product-Specific Shipping Restrictions

Paints, aerosols, coatings, and other related products may have special transportation requirements. Some products may be unavailable for shipment to certain locations or through certain delivery services.

We do not encourage customers to use unauthorized shipping methods or to repackage regulated products in a manner that conflicts with applicable carrier or safety requirements.

If a product cannot be shipped as ordered because of a transportation restriction, we will contact the customer regarding the available resolution.