Last Updated: August 26, 2026
Overview
At my store, we want customers to feel confident when purchasing paints, coatings, spray products, and related supplies. If you receive an item that is damaged, defective, incorrect, or otherwise does not meet the order details, please contact us so we can review the issue and provide an appropriate resolution.
Return Request Period
Return requests must be submitted within 30 days of the date your order is delivered. Requests received after this period may not be eligible for a return or refund.
To help us process your request quickly, please provide your order number and a clear description of the reason for the return. Photos may be requested when the product or packaging arrives damaged or when an item appears to be defective or incorrect.
Eligible Returns
A return may be accepted when:
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The wrong product was shipped.
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The product arrived damaged during transit.
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The product is defective or has a confirmed quality issue.
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The product does not reasonably match the product ordered.
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Another return circumstance is approved by our customer support team.
Returned products should be in their original condition whenever reasonably possible and should include the original packaging and applicable accessories.
Paint and Spray Products
Because our products may include paints, coatings, aerosols, and other spray-related products, certain items may be subject to transportation, handling, or safety restrictions. Please do not mail back a product if doing so would violate applicable carrier or shipping requirements.
For opened, used, leaking, damaged, or potentially hazardous products, contact us before arranging a return. We will provide instructions based on the specific product and circumstances.
Non-Returnable Items
Some products may not qualify for a discretionary return, including:
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Products specifically marked as final sale or non-returnable.
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Custom or specially prepared products.
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Products that have been substantially used, altered, or contaminated after delivery.
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Items that cannot legally or safely be returned through standard shipping methods.
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Gift cards or other non-refundable items, where applicable.
These exclusions do not limit any rights you may have under applicable consumer protection laws.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or contains an incorrect item, please contact us as soon as reasonably possible. Include your order number and photographs of the product, packaging, shipping label, and visible damage when applicable.
We will review the information and, when the issue is confirmed, may offer a replacement, refund, or other appropriate solution.
Return Shipping
For approved returns caused by an error on our part, such as an incorrect item or a confirmed defective product, we will provide appropriate return instructions and may cover reasonable return shipping costs.
For other approved returns, the customer may be responsible for return shipping costs unless otherwise stated at the time the return is authorized.
Do not send products to our address without receiving return instructions from customer support first.
Refund Processing
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are generally issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider. Please allow approximately 5–10 business days after the refund has been processed for the funds to appear.
Exchanges
If an eligible product needs to be replaced because it arrived damaged, defective, or incorrect, we may offer an exchange or replacement when the same item is available.
If the original product is unavailable, we may instead provide a refund or another mutually agreed resolution.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.
Refunds Not Received
If you have been notified that a refund was processed but do not see it in your account, first check with your payment provider or financial institution, as processing times can vary.
If the refund remains unavailable after the applicable processing period, please contact us so we can review the transaction.
Contact Us
For questions about returns, refunds, damaged shipments, or order issues, please contact:
my store
17 Stokes Ave
Waterbury, CT 06705
United States
Phone: +1 203-560-2564
Email: support@flexsealliquide.shop
We recommend contacting us before sending any paint, spray, coating, or related product back to ensure that the return method is appropriate for the specific item.