Frequently Asked Questions
What products does my store sell?
my store offers a selection of paints, coatings, spray products, finishes, and related supplies. Product availability may change as our catalog is updated.
Are the products suitable for every type of project?
Product suitability depends on the specific product and intended application. Please review the product description, specifications, directions, and manufacturer's instructions before purchasing or using a product.
How do I place an order?
Select the products you want, add them to your shopping cart, proceed to checkout, and provide the requested shipping and payment information. Your order will be processed after payment has been successfully confirmed.
What payment methods are accepted?
Available payment methods are displayed during checkout and may include major credit and debit cards such as Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
What currency are prices shown in?
Prices are generally displayed in U.S. dollars (USD) unless otherwise indicated during checkout.
Where does my store ship?
my store ships to eligible addresses within the United States. Certain paints, aerosols, coatings, and related products may be subject to carrier or transportation restrictions.
How long does shipping take?
Delivery times can vary depending on the shipping method, destination, product availability, and carrier conditions. Any available delivery estimate and shipping charge will be shown during checkout.
Will I receive tracking information?
When tracking is available, shipment tracking information will generally be provided after the order has been dispatched. Carrier tracking may take some time to become active after the package is accepted.
Can I change my shipping address after placing an order?
Contact us as soon as possible if you notice an address error. We will make reasonable efforts to update an address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.
Can I cancel my order?
Contact us promptly if you need to cancel an order. Cancellation may be possible before fulfillment begins, but it cannot always be guaranteed after an order has been processed or shipped.
Can I return a product?
Eligible products may be returned in accordance with our Refund Policy. Return requests generally need to be submitted within the applicable return period and may be subject to product-specific restrictions.
Can opened or used paint or spray products be returned?
Because paints, aerosols, coatings, and related products may have specific handling and transportation requirements, opened or used products may be subject to additional restrictions. Contact us before returning any such product.
What should I do if my order arrives damaged?
Please contact us as soon as reasonably possible and provide your order number along with photographs of the damaged product, packaging, and shipping label when applicable. Do not dispose of the damaged product or packaging until we have provided further instructions.
What if I receive the wrong product?
Contact our customer support team with your order number and details of the item received. We will review the order and provide appropriate instructions if an incorrect product was shipped.
How long do refunds take?
Once an approved refund has been processed, it is generally returned to the original payment method. The time required for the funds to appear may vary by bank, card issuer, or payment provider.
Are paints and sprays subject to shipping restrictions?
Some products may be subject to transportation, carrier, or destination restrictions. If a product cannot be shipped using the selected service, we may contact you regarding available options.
Where can I get product safety information?
Always review the product label, manufacturer's instructions, warnings, and applicable safety information before using a paint, coating, spray, or related product.
How can I contact my store?
You can contact us using the following information:
my store
17 Stokes Ave
Waterbury, CT 06705
United States
Phone: +1 203-560-2564
Email: support@flexsealliquide.shop
For order-related questions, please include your order number whenever possible.